1. Custom order policy
Most items sold through InkDeks Demo Print Shop are custom printed, decorated, or prepared for a specific customer. Because of that, returns and refunds are handled differently from standard retail items.
Once production begins, an order may not be eligible for cancellation, return, or refund unless there is a confirmed production error, damaged item, or fulfillment issue covered by this policy.
2. Cancellations before production
Customers may request cancellation before a proof is approved, payment is captured, blanks are reserved, or production begins.
If design work, setup labor, special sourcing, or transaction costs have already been incurred, those costs may be deducted from any available refund.
3. Proof approval responsibility
Customers should review every proof carefully before approval, including artwork placement, spelling, size, color, product style, quantity, print method, and shipping information.
- Approved spelling, placement, sizing, or artwork mistakes may not qualify for a free remake.
- Screen color can differ from finished product color because monitors, fabric, ink, and lighting vary.
- Minor production variation is normal for custom printing and decoration.
4. Damaged, defective, or incorrect items
If an order arrives damaged, defective, misprinted, or materially different from the approved proof, contact InkDeks Demo Print Shop as soon as possible at hello@clientdomain.com.
Customers may be asked to provide the order number, photos of the item, packaging photos, quantity affected, and a short description of the issue.
5. Resolution options
After review, InkDeks Demo Print Shop may offer a remake, replacement, store credit, partial refund, full refund for affected items, or another practical resolution based on the issue.
Refunds, when approved, are normally returned to the original payment method or documented as account credit depending on the payment setup.
6. Shipping issues
Carrier delays, customs holds, incorrect addresses, refused deliveries, and unclaimed packages may fall outside the control of InkDeks Demo Print Shop.
If tracking shows a delivery problem, the shop can help investigate, but replacement or refund eligibility depends on the carrier result and the specific order details.
7. How to request help
Send refund, remake, or order issue requests to hello@clientdomain.com with the order number, customer name, photos if relevant, and the preferred resolution.